Call Center Solutions
Translations.com and the YOUR Agent program provide a full suite of services and technology-backed solutions for call centers of all sizes and intents. Speak their language everywhere.
The Translations.com YOUR Agent Program
Is the demand on your customer service department outpacing your hiring? Outsource seamlessly with the Translations.com YOUR Agent program.
Imagine outsourced talent that works at the same skill and quality level as your in-house hires. Whether you need English-speaking or multilingual call center staff, YOUR Agent has you covered—at a lower cost and less ramp-up time than new full-time staff.
What YOUR Agent can do includes, but isn’t limited to:
- Acting as first-level phone support
- Assisting with customer support, Q&A, order taking, promotional campaigns, and other activities
- Answering and/or initiating calls in any language you choose
- Working directly in your CRM or database applications
- Serving as resources in conjunction with your existing pool of agents
Break down language barriers. Get over-the-phone interpretation (OPI) services in over 170 languages.
Translations.com’s OPI vendors aren’t stationed in off-shore offices or in at-home positions—most calls are routed through our secure, access-controlled US-based facilities in Tempe, AZ. Reduce your interpreter connect times by 50% and guarantee that your callers are interacting with linguists held to the highest industry standards.
Call Center Staffing & Linguist Language Assessment
If you prefer in-house hires to outsourcing, let the 20+ years’ experience of the staffing experts at Translations.com help you build your dream team—or add to your existing one. We can help you add full-time, part-time, seasonal, and contract call center employees to your roster.
And don’t forget: We rigorously test all potential call center candidates, and our language assessments are second to none. When you staff and assess through Translations.com, you can rest assured that your candidates are capable of exactly what they say they can do—totally and completely linguistically qualified.
Outbound Calling Solutions
Reach non-English-speaking customers in their preferred language with Translations.com. Complete your market research, outbound marketing calls, customer surveys, and more without adding staff to your call center. Our agents will serve as a seamless addition to your in-house team, with customized expert training, scripts, and the rigorous testing you should expect of our expert linguists.
Call Center Overflow Support
Does the holiday season choke your call center staff? Are you expecting an influx of helpdesk calls upon the release of your new product? You know what times of year are busiest—and slowest—for your call center; Translations.com can help you ramp up for the busy times so you’re not laying people off during the slow times.